Terms and Conditions
These Terms and Conditions govern your use of our financial planning subscription service. Please read them carefully before using our services.
Effective Date: September 8, 2025
Acceptance of Terms
By subscribing to our service, accessing our website, or engaging in consultations, you agree to be bound by these Terms and Conditions.
These terms constitute a legally binding agreement between you and pelorivquana Financial Planning Pty Ltd.
Definitions
For the purposes of these terms, the following definitions apply:
- "Service": Our monthly financial planning subscription including consultations, analytical reviews, and related communications
- "Subscriber": Any individual or entity who has purchased our monthly subscription service
- "Consultations": Scheduled discussions about financial planning topics, conducted via phone, video, or in-person
- "Personal Information": Any information that identifies you personally, including financial information shared during consultations
Use of Services
Our services are designed to provide general financial planning guidance through consultations and analytical reviews.
Eligibility
You must be at least 18 years old and capable of entering into legally binding contracts to use our services.
18+ only
Your Responsibilities
- Provide accurate and complete information during consultations
- Maintain the confidentiality of your account information and login credentials
- Use our services in compliance with applicable laws and these terms
Prohibited Uses
You agree not to use our services for any of the following purposes:
- Any unlawful or fraudulent activity
- Sharing account access with unauthorized third parties
- Attempting to reverse-engineer or copy our proprietary methods
- Using information obtained through our service to compete with our business
- Harassing, threatening, or abusing our staff or other subscribers
Intellectual Property
All content, materials, and proprietary methods used in our service are owned by pelorivquana Financial Planning Pty Ltd and protected by Australian intellectual property laws.
Unauthorized reproduction or distribution of our materials is strictly prohibited.
Information You Provide
When you share information during consultations, you agree that:
- The information you provide is accurate to the best of your knowledge
- You have the right to share any financial information you discuss with us
- We may use general insights from consultations to improve our service (without identifying you)
Privacy and Confidentiality
We are committed to protecting your privacy and maintaining the confidentiality of information shared during consultations, as detailed in our Privacy Policy. Privacy Policy
Service Disclaimers
Our service is provided subject to the following important disclaimers:
Our service is provided "as is" without warranties of any kind, express or implied.
We make no guarantees about specific outcomes, results, or the suitability of any discussed approaches for your situation.
Limitation of Liability: Limitation of Liability
Limitation of Liability
To the fullest extent permitted by Australian law, our liability is limited as follows:
Our total liability for any claim shall not exceed the subscription fees paid by you in the 12 months preceding the claim.
Indemnification
You agree to indemnify us against any claims arising from your use of our service or breach of these terms.
Dispute Resolution
For any complaints or disputes regarding our services, please contact us directly first. If the matter cannot be resolved, you may escalate to:
Dispute Resolution
Any disputes will first be addressed through good faith negotiation. Unresolved disputes may be referred to mediation or arbitration under Australian law.
Arbitration proceedings will be conducted in accordance with Australian Commercial Arbitration Rules.
Australian Financial Complaints Authority
For financial service complaints, you may contact the Australian Financial Complaints Authority (AFCA).
AFCA provides free, fair, and independent dispute resolution for financial services.: Submit a complaint to AFCA
Termination
Either party may terminate the subscription with 30 days written notice. You may cancel your subscription at any time through your account portal.
Upon termination, your access to consultations will cease, but confidentiality obligations continue indefinitely.
Governing Law
These terms are governed by Australian law, with specific consideration for consumer protection legislation in your state or territory.
Severability
If any provision is found unenforceable, it will be modified to the minimum extent necessary while preserving the remainder of these terms.
Entire Agreement
These Terms, together with our Privacy Policy and Disclaimer, constitute the complete agreement between us regarding your use of our service.
Changes to Terms
We may modify these terms periodically to reflect changes in our service, legal requirements, or business practices.
Continued use of our service after changes are posted constitutes acceptance of the modified terms.
Contact Us About Cookies
If you have questions about these Terms and Conditions, please contact us using the information provided in our main contact section.
pelorivquana Financial Planning Pty Ltd
142 Collins Street, Melbourne VIC 3000
Email:: contact@pelorivquana.com
Phone:: +61 887 385 759